Pengembangan Pelayanan Prima Bagi Kepuasan Peserta Pelatihan Kepemimpinan TK.IV di PPMKP Ciawi Bogor
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Date
2020-09
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PPMKP
Abstract
This study aims to determine the level of customer satisfaction with the application of service elements
both considered important by customers and those not considered important. The respondents in this
study were participants in the Level IV Leadership training with descriptive and qualitative survey methods,
systematically, factually and accurately describing the facts and characteristics of the population. The
assessment will start from June to December 2019, at PPMKP Ciawi Bogor. Based on the discussion and
analysis results of this study, it is pointed out that in the application of service elements both categorized
as important and unimportant, they can provide satisfaction in accordance with the expectations of the
trainees, and the performance of the service during the training shows a very good category
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Keywords
Pelayanan Prima, Kepuasan Peserta, Pelatihan Kepemimpinan TK.IV, PPMKP