Peningkatan Kualitas Pelayanan Front Office pada Pusat Pelatihan dan Manajemen Kepemimpinan Pertanian-PPMKP Ciawi

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dc.contributor.authorRAMDONI, Achmad
dc.contributor.otherPPMKPen_US
dc.date.accessioned2020-09-14T02:54:56Z
dc.date.available2020-09-14T02:54:56Z
dc.date.issued2020-09
dc.description.abstractService quality is very important for a institution. In the process of improving the service quality, Pusat Pelatihan Manajemen dan Kepemimpinan Pertanian (PPMKP) Ciawi requires strategy. The objective of this study is to define the appropriate strategy to improve service quality of Front Office in PPMKP Ciawi by applying SWOT analysis. The population used is costumer and employees of the PPMKP Ciawi, while the sample used is 10 front office consumen and 5 employees front office of PPMKP Ciawi. The collection of data was done by observation, interviews, and literature, while the sampling technique used is incidental sampling for customer and purposive sampling for employees of the PPMKP Ciawi. The results show that PPMKP Ciawi in the position of the quadrant 1, it is shown on the coordinates of the x = 2,00 and y = 2,00. It means that the company is suggested to employ strategy of aggresive. It may also use the forward integration strategy, Weaknesses Opportunities Strategy, market penetration strategy dan product development strategy.en_US
dc.identifier.issn2716-1250
dc.identifier.urihttps://repository.pertanian.go.id/handle/123456789/10160
dc.language.isoiden_US
dc.publisherPPMKPen_US
dc.relation.ispartofseriesVol.1;No.2
dc.subjectPelayanan Primaen_US
dc.subjectPelayanan Front Officeen_US
dc.subjectPusat Pelatihan dan Manajemen Kepemimpinan Pertanianen_US
dc.subjectPPMKP Ciawien_US
dc.subjectPelayanan Publiken_US
dc.titlePeningkatan Kualitas Pelayanan Front Office pada Pusat Pelatihan dan Manajemen Kepemimpinan Pertanian-PPMKP Ciawien_US
dc.typeArticleen_US
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