Tingkat Kepuasan Peserta Pelatihan pada Pelayanan Pelaksanaan Pelatihan Dasar Calon Pegawai Negeri Sipil Kementerian Pertanian (Studi Kasus Pelatihan Dasar CPNS Golongan III di PPMKP Ciawi Tahun 2019)
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Date
2020-09
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PPMKP
Abstract
This research aim to to know storey level satisfaction of participant of Basic Training for Public Servant
Of Civil Candidates (Latsar CPNS) Ministry of Agriculture. This Research have the character of
quantitatively of explamative trying to explain factor causing an phenomenon by using data in the form
of symptom which is number. Research Subject is participant of Basic Training for Public Servant Of Civil
Candidates in PPMKP Ciawi-Bogor in 2019 counted 218 ( two hundreds eighteen) people. Result of
research conclude the followings: Result of performance service of officer of Basic Training for Public
Servant of Civil Candidates in Ministry of Agriculture in result of calculation of mean the obtained is to
reside in among 3,88 up to 4,10. Hence as a whole can be said that by given by service performance is
officer have according to participant expectation priority storey level as customer. Calculation of value
make an index to service unit, expressed that IKM service in UPT of Training of Ministry of Agriculture to
participant of training is, a) Value of IKM Conversion : 97,50, b) Quality Of Service: Gread A, c)
Performance Service : Very Good. Service element lionized by participant and expected to become
attention of party officer of UPT Training of Ministry of Agriculture is : Element 11 : All officer of PPMKP
have discipline to and gracious to participant of training. Element 14 : All trainers used method according
to target of training ( andragogi). Element 18 : Building of training balmy and clean. Element 20 :
Hygiene of equipments and messroom eat goodness. Element 22 : Hygiene and settlement of good room
chamber. Element 23 : Amount and good water quality. Element 24 : Appliance assist available
instruction and ready for use. Element 26 Settlement of class room and rest room its good. Element 28:
Available Observance Fasility. Element 29: Available Sport Fasility. UPT of Ministry of Agriculture have to
give serious attention to service elements lionized by participant of training and have to maintain and
also improve service elements which have gratified participant of training, so that participant will very
satisfied. UPT of Training of Ministry of Agriculture better lessen expenditure to assumed service
elements less the necessary for this thrift allocation and participant to improve; repair assumed service
performance of vital importance by participant of training.
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Keywords
Pelatihan, Kepuasan Peserta, Pelayanan Prima, Pelatihan Dasar Calon PNS, Pelayanan Pelatihan, Studi Kasus